RIGS FLY SHOP & GUIDE SERVICE
Returns, Exchanges & Shipping
Straightforward policies for orders placed online or in the shop — how long you have to return something, what condition it needs to be in, and when your order goes out the door.
RETURN POLICY
We stand behind what we sell.
If an item doesn’t work out, send it back unused and in its original packaging with your receipt or order number, and we’ll make it right — refund, exchange, or store credit for the cost of the item plus any tax paid. What you’re owed depends on how soon it comes back to us.
| DAYS 0–14 – Full refund
Refunded to your original payment method. Let us know it’s on the way (with tracking info) and we’ll honor this even if shipping runs long. |
| DAYS 15–30 – Store credit only
Past the 14-day window but still within 30 days of purchase — we’ll issue store credit for the item’s value. |
| AFTER DAY 30 – Nonrefundable
Items can no longer be returned, exchanged, or credited. |
To qualify for any return
- Original receipt or RIGS invoice/order number included
- Item is unused and unworn, in original condition
- Original packaging, tags, and labels intact
- Discounted and sale-marked purchases are final sale — no returns or exchanges
| Sale and clearance items cannot be returned, exchanged, or credited under any circumstance. |
| To guarantee your full refund: Contact the shop before you send an item back and let us know it’s coming, including the tracking number. USPS and UPS occasionally run behind schedule — if we have your return date and tracking number on file, you’ll still get a full refund even if the package doesn’t physically reach us until after day 14. |
Need a different size or item?
Place a new order for what you actually want first, then return the original under the terms above. That way your replacement ships right away and isn’t held up waiting on your return to arrive.
When will I see my refund?
We issue refunds as soon as we receive your item and confirm it’s unused, in original packaging, with tags attached. Some card issuers take up to two months to post it. For a refund transaction number, call 970-626-4460, ext. 705.
RETURNING – Send it back to us
Include your RIGS invoice or order number inside the package, and mail it to:
| USPS OR UPS
RIGS Fly Shop & Guide Service 1075 Sherman St, Unit #101 Ridgway, CO 81432 |
SHIPPING POLICY – When your order ships
All times below are Mountain Time. A “business day” is Monday–Friday, and never a holiday — if a cutoff, weekend, or holiday pushes your order past that, it goes out on the next one.
| ORDER PLACED | SHIPS |
| Mon–Fri, before 2:00 PM MT | Same day |
| Mon–Fri, after 2:00 PM MT | Next business day |
| Saturday or Sunday | Following Monday — or the next business day after that if Monday is a holiday |
| On a holiday | Next business day |
Example: an order placed Saturday, where the following Monday is a holiday, ships Tuesday instead.
RIGS Fly Shop & Guide Service
1075 Sherman St, Unit #101, Ridgway, CO 81432
Questions about a return? Call 970-626-4460, ext. 701