Customer service:

• Assess clients, read type of people, and evaluate them for ability, strength/weaknesses, physical/medical conditions.
• Read body language to assess the state of mind of clients
• Lead, inspire, and instill confidence (remember the more they trust you, the more they’ll learn)
• Show interest in clients, communicate with clients, and inform them on and off the river of hazards to ensure their safety and enjoyment.
• Manage time and trip to ensure that boats/people are off the river at the appropriate time, within company schedule requirements
• Ensure the client(s) safety and needs are met while out on the water