Fly Shop General Manager

RIGS is looking for a strong applicant that has a passion and progressive understanding of the fly fishing industry (retail sales and guide services). This person will possess a superb attention to detail, the ability to follow through on tasks, both as they arise and long term. Manage/delegate multiple tasks collaboratively; with the ability to recognize when working independently is essential. Ideal candidate would be available to start by March 1, 2017. DESCRIPTION:   The Fly Shop General Manager (GM) is required to oversee and administer the retail performance of the business and help oversee all facets of the RIGS Fly Shop Operation in collaboration with the owners. The GM must exude a positive, friendly and confident demeanor and is detail orientated to oversee daily shop and administrative needs. They will also take an active role in sharing knowledge by successfully training employees and empowering them to provide a safe and competent experience to each and every guest. DUTIES:  Lead contact and decision maker in absence of owners. Responsible for appropriate oversight and decision making for general operations and retail aspects of the RIGS business including but not limited to:

  • Retail Management & Point of Sales System –  Oversees PO’s, Online Store and PreSeason Orders with owners. Responsible for seasonal retail promotions and specials via database management and cross marketing retail to guided activities guests. Active in trade organizations and educated on environmental issues, industry innovations and trends.
  • Target Marketing for Retail Product & Activities - Strong contributor on detailed target marketing ideas and campaigns, projected out and based on real-time information - completed in a relative timeframe.
  • Reservation System & Guided Activities Management - obtain a mastery of understanding in all facets of the Adventure Office Reservation System and the trip inventories within it including: Trip Inventory load, Guide Scheduling/Management, Client/Lead, Database follow up and Targeted Marketing to activities customers.
  • Social Media, Outreach & Promotion - Strong contributor to promotional efforts including:  Fly Fishing Report, Blogs, Social Media, Trade Shows, Presentations, retail specials and promotion, advocate for expanding business reach and analyzing results and effectiveness of campaigns.
  • Guide & Employee Recruitment, Training, Scheduling & Relations - Contribute to the ongoing recruitment of exceptional and qualified seasonal employees and assist in their training both on and off the water. Organize and contribute to “Employee Manual”, to include reconciling employee performance. Schedule guides and shop employees to maximize guest experience and efficiencies.
  • Strong Written & Verbal Communications - Ability to articulate in the written and spoken word (spelling/sentence structure, professional presentation of self), communicate in a timely manner.  Ability to quickly and effectively document and communicate internally, all identifiable situations that may effect the outcome of our product/guest experience.
  • Computer & Technology - Proficiency/Comprehension/Retention.  Strong working knowledge of windows based programs and progressive understanding of internet systems and cloud based storage.
  • Industry Knowledge - A strong background in the fly fishing industry as well as a knowledge/understanding of rafting equipment and safety.
  • Retail Sales Experience - Prior experience work experience within the fly shop and guide service industry. Strong customer service in both areas, industry product knowledge, detailed orientated and the ability to presentation of the shop and business in a clean/orderly/inviting manner.
  • Managerial Organization, Documentation & Timely Completion of Objectives - Time management and organization. Understanding and implementing the ability to stay on task during the busy season as well as not losing momentum during the slow season.
COMMITMENT: • Year- Round Position - Minimum 5 days a week, with additional flexibility during peak season and diminished off-season commitment. As well as trade shows, travel presentations and the like. • Paid Time Off - 4 weeks Paid Vacation, *Must be pre-determined dates, approved in advance with owners, and within the “Off Season” timeframe.  Proper projection and scheduling of ongoing company goals/tasks, coupled with the ability to work remotely as needed.   We believe that dedication to a busy schedule within peak season, should be rewarded with more time off when the season slows. SALARY:  Starting salary will be based on relevant work experience and industry knowledge, as well as ability to demonstrate skill set in an effective manner within the initial 6 month period.  If on track/meeting expectations: •Incentive Based Bonus - percentage based on annual sales- bonus subject to increase or decrease based on business growth and success. •Health Care contribution OR Matching IRA Contributions •Temporary Housing Offer - affordable/discounted housing offer for the trail period of 6 months (a seasons commitment) Please submit both a resume and cover letter to info@fishrigs.com. If you have not received a response email within three days of sending please call to ensure we have received your resume. All applicants will be reviewed by RIGS Fly Shop & Guide Service owners immediately and interviews will take place on an ongoing basis until the position is filled.

Shuttle Driver

FT & PT, May – September. Clean Driving Record Required. Pay dependent on availability and experience.

Reservation Agent

  • Oversee reservations, trip inquiries, concierge contact, customer accounts/sales leads/client follow up. Good customer interaction, sales presence and regional knowledge are essential.
  • Excellent communication, organization and computer skills are required.  Including database building, e-collateral/email blasts, web placement monitoring, social media management.
  • Reservation specialists will also need to possess managerial skills necessary to oversee trip customer needs and guide assignment.
  • Full-time, a minimum of 40 hours “in-house” training plus an additional 10 hours will also be required for “product location and familiarization.”
  • Seasonal Employment, April 1th – October 1st, with potential for overtime and year around employment dependent on background in fishing.

Kayak Instructor

FT, PT, May- September, Trip Leader needed for inflatable kayak day trips. May combine with Rafting Guide position. Prior Experience Necessary.

Fly Fishing Guide

FT, PT, May-September, instruct anglers on regional waters, great pay/fun Prior Experience Necessary.

River Rafting Guide

  • FT & PT Available, May-August. Great pay & fun work environment.
  • Guide Training available, if not Currently Certified
  • Review Training Dates and Confirm Online, Pre-registration required.
  • Includes: Colorado State River Guide Certification, First-Aid & CPR.
  • Pay for performance - ROL minimum qualifications - Training schedule
  • JOB DESCRIPTION: Guiding a raft with clients:
  • Assess clients, read type of people and constantly assessing them for nervousness, ability, strength/weakness, physical, medical conditions.
  • Lead, inspire, and instill confidence.
  • Interact with clients.
  • Show interest in clients, communicate with clients, informing on and off the river.
  • Manage time and trip to ensure boats/people are off the river (before dark), within company schedule requirements.
  • Read body language, assess state-of-mind of clients.
  • Manage group behavior, so that it is appropriate to activity. (safety, briefing, prevention)
  • Instruct general rafting skills to clients both on and off the water:
  • Use verbal and visual demonstrations, so that the guide is confident that clients can understand and follow instructions on the water.
  • Demonstrate paddle strokes (forward, back, stop, rest)
  • Demonstrate control of raft (turns, weight distribution, crew position, sitting in raft)
  • Explain safety instructions (foot entrapment, flipping, wrap)
  • Demonstrate and explain self-rescue skills (swimming in whitewater position, throw bag rescue, extended paddle rescue, getting back into the raft)
  • Maintain safety of raft and equipment:
  • Ensure safety equipment is carried and used according to company operating procedures (helmets, wet sox,, wetsuits, PFD, throw bag, repair kit, pump)
  • Know how to maintain, care for, and inflate raft.
  • Know exit/access points on the river for getting on and off the river, as per company’s emergency procedures.
  • Know river signals. (hand, paddle, whistle)
  • Demonstrate working knowledge of company and personal raft guide safety equipment (throw bag, karabiner, pulley, knife, flip rope, whistle, prussic)
  • Follow company procedures for storing and placement of safety equipment on raft (spare paddles)
  • Demonstrate river rescue skills:
  • Pre-requisite skills include river-crossing skills, rafting skills, knowledge of ropes and knots, life saving skills (approaching a panicked person), river confidence. Additional skills include the following:
  • oPerform self-rescue; demonstrate water confidence on Class III water.
  • Correct a flip.
  • Set up a system to unwrap a raft. This may include working with static ropes, knots, anchors, pulley system (z-drag), knowledge of ropes and what they are used for; advantages and disadvantages.
  • Throw a throw bag to a client (from bank/ from raft). This may include retrieving a person, throwing accurately, informing person in water, , knowing when and when not to use it, making assessment about river conditions, clients' ability and condition, potential hazards (strainers, state of river bank, keeping self safe)
  • Apply river rescue skills to rivers on which company operates.
  • Prioritize actions and manage a river rescue; people & equipment
  • Demonstrate river swimming skills. This includes: rescuing people, swimming from one side of the river to another, using current and eddies, avoiding hazards (foot entrapments, strainer, sweeper), assisting people who are stuck.